Managing Diversity in the Workplace <br><small><em>HRCI: 1.75 Credits <br>SHRM: 1.75 PDCs</em></small>

Managing Diversity in the Workplace
HRCI: 1.75 Credits
SHRM: 1.75 PDCs

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Dynamic changes in the demographic makeup of the U.S. work force are significantly challenging organizations today.  As recently as 1985, the American labor force was made up predominantly of white men.  Over the past 30 years, however, women and other minorities have dramatically increased their presence in the workplace.The broad variety of personalities and perceptions available in workers, if managed properly, can present great opportunity and enrichment to the workplace.

Managers, Supervisors, Employees & HR Professionals

90-105 minutes

To increase the manager's, supervisor's, and senior-level employee's knowledge and awareness of diversity issues and identify ways to promote diversity in the workplace.

After completing this course, the learner will be able to:

  • define diversity and list the primary and secondary influences that shape human differences;
  • report on the benefits of diverse working groups, including enhanced problem-solving and adaptability;
  • explain how people's perceptions and resistance to change create challenges for diversity in the workplace;
  • describe programs and initiatives that promote diversity in the workplace;
  • present specific diversity exercises that organizations can incorporate into team meetings or other employee functions;
  • develop and communicate an anti-discrimination policy;
  • list guidelines to follow that help protect an organization from legal claims of discrimination; and
  • recognize several instances of discriminatory practices in the workplace


  1. Definitions and Perceptions
  2. Primary and Secondary Influences
  3. Better Quality Solutions
  4. Resistance to Change
  5. Managers as Role Models
  6. Diversity Management Programs
  7. Diversity Initiatives
  8. Measurement and Evaluation
  9. Discrimination
  10. Anti-Discrimination Policy
  11. Protection from Legal Claims
  12. Diversity Scenarios


  • Doves or Hawks: Individual Conflict Styles
  • Words of Wisdom
  • Tell Me Yours, I’ll Tell You Mine
  • Diverse Team Actions That Make a Difference

HRCI logoThis program has been approved for 1.75 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute. (The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.)

SHRM logoThe Human Equation is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.75 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit SHRM.